Payformers · Legal

Privacy Policy

How Payformers collects, uses, processes, discloses, stores, retains, and protects your personal information under the Data Privacy Act of 2012.

Effective 26 August 2026

1.Introduction

Payformers ("Payformers", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, process, disclose, store, retain, and protect the personal information of individuals who access or use the Payformers website, mobile application, and related services (collectively, the "Platform").

This Privacy Policy applies to all Users of the Platform, including Clients, Artists, and visitors.

By creating an account, accessing, or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal information in accordance with this Privacy Policy, the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and other applicable laws of the Republic of the Philippines.

This Privacy Policy should be read together with the Payformers Terms and Conditions, which govern your use of the Platform. Where there is any inconsistency between this Privacy Policy and the Terms and Conditions regarding the processing of personal information, this Privacy Policy shall prevail.

2.Information We Collect

Payformers collects only the personal information that is reasonably necessary to operate the Platform, facilitate bookings, process payments, protect Users, comply with legal obligations, and improve our services.

The information we collect depends on how you use the Platform.

2.1Account Information

When you register for a Payformers account, we may collect:

  • Full name;
  • Mobile number;
  • Email address;
  • Username or display name;
  • Password (stored using secure encryption or hashing methods);
  • Account verification status; and
  • Other information reasonably necessary to create, maintain, and secure your account.

Users are responsible for ensuring that the information provided remains accurate and up to date.

2.2Identity Verification Information

To verify an Artist's identity, prevent fraud, maintain Platform security, and comply with applicable laws, Payformers may collect:

  • Government-issued identification documents;
  • Selfies or facial verification images;
  • Date of birth;
  • Residential address;
  • Verification status; and
  • Other information or documents reasonably necessary to complete our verification procedures.

Identity verification information is collected solely for legitimate purposes relating to identity verification, fraud prevention, Platform security, and legal compliance.

Facial verification images are used only to verify identity and help prevent fraudulent accounts. They are not used for facial recognition, advertising, profiling, or any unrelated commercial purpose unless separately disclosed or otherwise permitted by applicable law.

2.3Profile Information

Depending on how you use the Platform, we may collect information that you choose to publish on your profile, including:

  • Profile photograph;
  • Biography or profile description;
  • Stage name;
  • Talent category or categories;
  • Portfolio photographs and videos;
  • Service Packages;
  • Talent Fees;
  • Availability schedule;
  • Service locations;
  • Languages spoken;
  • Event preferences; and
  • Other information you voluntarily choose to publish.

Information published on your public profile may be visible to other Users of the Platform.

2.4Booking and Payment Information

To facilitate bookings, payments, payouts, and other Platform services, we may collect:

  • Booking Requests;
  • Booking details;
  • Booking status;
  • Event information;
  • Payment records;
  • Billing information;
  • Payout information;
  • Transaction history;
  • Booking completion confirmations;
  • Refund records;
  • Dispute records; and
  • Other information reasonably necessary to administer bookings and related services.

Where payments are processed by authorized third-party payment providers, Payformers does not store complete debit card, credit card, electronic wallet credentials, or other sensitive payment credentials processed directly by those providers.

2.5Communications

We may collect information relating to communications made through the Platform, including:

  • Booking Chat messages;
  • Customer support requests;
  • Reports and complaints;
  • Appeals;
  • Dispute submissions; and
  • Other communications voluntarily submitted to Payformers.

Booking Chat is provided solely to facilitate communication relating to confirmed bookings.

To promote user safety and reduce fraud, Booking Chat contains safeguards designed to restrict the sharing of certain information, including:

  • External website links;
  • Email addresses;
  • Mobile numbers;
  • Social media accounts;
  • QR codes; and
  • Other contact information intended to facilitate transactions outside the Platform.

Booking Chat remains available for up to forty-eight (48) hours after the scheduled event. After this period, conversations become read-only and no additional messages may be exchanged through the Platform.

2.6Reviews and Ratings

We collect reviews, ratings, and feedback submitted by Clients following completed bookings.

Reviews and ratings help improve marketplace quality, promote transparency, support Artist reputation, and assist other Clients when making booking decisions.

2.7Device and Usage Information

When you access or use the Platform, we may automatically collect certain technical information, including:

  • Device type;
  • Operating system;
  • Browser type;
  • IP address;
  • Device identifiers;
  • Log information;
  • Usage activity;
  • Crash reports; and
  • Diagnostic information reasonably necessary to maintain, secure, and improve the Platform.

2.8Location Information

With your permission, or where reasonably necessary for Platform functionality, Payformers may collect approximate or precise location information to:

  • Help Clients discover nearby Artists;
  • Display location-based search results;
  • Facilitate bookings;
  • Prevent fraud;
  • Improve Platform security; and
  • Support other location-based Platform features.

Users may control location permissions through their device settings, although disabling location services may limit certain Platform features.

2.9Information from Third Parties

Where permitted by applicable law, Payformers may receive personal information from trusted third-party providers, including:

  • Payment service providers;
  • Identity verification providers;
  • Fraud prevention services;
  • Mapping and location providers;
  • Analytics providers; and
  • Other technology partners supporting the operation of the Platform.

Information received from third parties will be processed only for purposes consistent with this Privacy Policy and applicable law.

3.How We Use Your Personal Information

Payformers processes personal information only for lawful, fair, transparent, and legitimate purposes necessary to operate, maintain, improve, and secure the Platform.

Depending on how you use the Platform, we may use your personal information for the following purposes.

3.1Provide Platform Services

We use your personal information to provide and administer the services available through the Platform, including to:

  • Create and manage your account;
  • Verify your identity and account information;
  • Enable Artist profiles and Client accounts;
  • Publish Artist profiles and Service Packages;
  • Process Booking Requests;
  • Facilitate communication between Clients and Artists through Booking Chat;
  • Confirm bookings after successful payment;
  • Process Talent Fees, Booking Fees, Service Fees, refunds, and Artist payouts;
  • Track booking status throughout the booking lifecycle;
  • Manage booking completion;
  • Provide customer support; and
  • Deliver other Platform features and services.

We process only the information reasonably necessary to perform these services.

3.2Verify Artists and Prevent Fraud

To help maintain a trusted marketplace, Payformers uses personal information to:

  • Verify the identity of Artists;
  • Confirm eligibility for Verified Artist status;
  • Detect and prevent fraud, scams, identity theft, unauthorized access, and other unlawful activities;
  • Investigate suspicious bookings or payment activity;
  • Review reported violations of the Terms and Conditions;
  • Investigate disputes, appeals, and complaints;
  • Prevent abuse of reviews, badges, rankings, and other Platform features; and
  • Protect the security and integrity of the Platform.

Where reasonably necessary, Payformers may request additional information or documentation to verify a User's identity or investigate suspected fraudulent or unlawful activity.

3.3Improve the Platform

We use personal information and Platform usage information to improve our services by:

  • Analyzing Platform performance;
  • Understanding how Users interact with the Platform;
  • Improving search functionality;
  • Developing new features;
  • Improving booking experiences;
  • Enhancing fraud prevention systems;
  • Improving customer support;
  • Troubleshooting technical issues; and
  • Improving Platform reliability, security, and overall User experience.

Where reasonably practicable, information used for analytics, reporting, and product improvement will be aggregated, anonymized, or de-identified.

3.4Recommendations, Search Results, and Platform Features

To improve the User experience, Payformers may use personal information and Platform activity to personalize certain Platform features.

This may include using information such as:

  • Artist verification status;
  • Service categories;
  • Location;
  • Availability;
  • Booking history;
  • Reviews and ratings;
  • Badge eligibility;
  • Completed bookings;
  • Profile completeness; and
  • Other information relevant to providing a trusted marketplace.

This information may be used to:

  • Recommend Artists to Clients;
  • Display relevant search results;
  • Determine eligibility for Featured Artist placements;
  • Display Verified Artist status;
  • Award badges such as Rising Star, Elite Artist, or other recognition programs;
  • Improve booking recommendations; and
  • Enhance other marketplace features.

These automated processes are designed to improve Platform quality and do not replace human review where required.

Payformers may modify or discontinue these systems as the Platform evolves.

3.5Communicate with You

We may use your personal information to send:

  • Account verification messages;
  • Booking confirmations;
  • Booking Request updates;
  • Booking acceptance notifications;
  • Payment confirmations;
  • Payout notifications;
  • Security alerts;
  • Service announcements;
  • Customer support responses;
  • Booking reminders;
  • Changes to our Platform, Terms, or Privacy Policy; and
  • Other communications necessary for the operation of the Platform.

These communications are considered essential to the operation of your account and cannot generally be opted out of while maintaining an active account.

3.6Marketing Communications

Where permitted by applicable law, Payformers may send:

  • Promotional offers;
  • Newsletters;
  • Product updates;
  • Surveys;
  • Marketing campaigns;
  • Educational content;
  • New Platform features; and
  • Other promotional communications.

You may opt out of receiving marketing communications at any time by using the unsubscribe option provided or by updating your notification preferences where available.

Opting out of marketing communications will not prevent Payformers from sending essential operational, security, legal, or transactional communications.

3.7Comply with Legal Obligations

We may process personal information where reasonably necessary to:

  • Comply with applicable laws and regulations;
  • Respond to lawful requests from courts, government agencies, regulators, or law enforcement authorities;
  • Enforce our Terms and Conditions;
  • Investigate fraud or unlawful activity;
  • Protect the rights, safety, and property of Payformers, our Users, or the public;
  • Establish, exercise, or defend legal claims;
  • Maintain accounting and tax records; and
  • Comply with legal reporting or recordkeeping obligations.

3.8Legal Basis for Processing

Payformers processes personal information only where permitted under applicable law.

Depending on the circumstances, processing may be based on:

  • Performance of our contractual obligations to Users;
  • Compliance with legal obligations;
  • Legitimate interests pursued by Payformers or our Users, provided such interests do not override the rights and freedoms of the data subject;
  • Protection of vital interests where permitted by law; or
  • The User's consent, where consent is required under applicable law.

Where consent is the legal basis for processing, Users may withdraw their consent at any time, subject to legal and contractual limitations.

Withdrawal of consent does not affect processing lawfully carried out before consent was withdrawn.

4.How We Share Your Personal Information

Payformers respects your privacy and does not sell your personal information.

We share personal information only where reasonably necessary to operate the Platform, facilitate bookings, process payments, comply with legal obligations, protect the rights and safety of our Users, or where otherwise permitted or required by applicable law.

4.1Between Clients and Artists

To facilitate confirmed bookings and the successful delivery of services, Payformers may share certain personal information between the Client and the Artist.

The information shared depends on the stage of the booking process and is limited to what is reasonably necessary for the performance of the booking.

Before Booking Confirmation

Prior to confirmation of a booking, the Platform generally displays only limited profile information necessary for Clients to evaluate Artists and their services.

This may include:

  • Stage name;
  • Profile photograph;
  • Biography;
  • Talent categories;
  • Portfolio media;
  • Service Packages;
  • Talent Fees;
  • Reviews and ratings;
  • Badge status;
  • Approximate service location; and
  • Other publicly available profile information.

Personal contact information and sensitive payment information are not shared during this stage.

After Booking Confirmation

Once a booking has been confirmed, Payformers may share additional information reasonably necessary to perform the booking, including:

  • Full name where necessary;
  • Event details;
  • Event date and schedule;
  • Venue or event location;
  • Booking requirements;
  • Special instructions;
  • Booking Chat communications; and
  • Other information reasonably necessary to complete the booked service.

Payformers limits the disclosure of personal information to only what is necessary for the successful completion of the booking.

4.2Service Providers

Payformers may share personal information with trusted third-party service providers that assist in operating and improving the Platform.

These providers may include companies that provide:

  • Payment processing;
  • Cloud hosting;
  • Identity verification;
  • Email delivery;
  • SMS notifications;
  • Mapping and location services;
  • Customer support tools;
  • Analytics services;
  • Security monitoring;
  • Fraud detection; and
  • Other technology or operational services.

These providers are permitted to process personal information only for the services they perform on behalf of Payformers and are contractually required to implement appropriate security and confidentiality safeguards.

4.3Legal and Regulatory Requirements

Payformers may disclose personal information where required or permitted by applicable law.

This may include responding to lawful requests from:

  • Courts;
  • Government agencies;
  • Law enforcement authorities;
  • Regulatory bodies; or
  • Other authorities with legal jurisdiction.

We may also disclose personal information where reasonably necessary to:

  • Enforce our Terms and Conditions;
  • Investigate fraud or unlawful activity;
  • Prevent abuse of the Platform;
  • Protect the rights, safety, and property of Payformers, our Users, or the public; or
  • Establish, exercise, or defend legal claims.

4.4Business Transactions

If Payformers becomes involved in a merger, acquisition, corporate restructuring, investment, financing, sale of assets, or another similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.

Where required by law, Users will be notified if such a transaction materially affects the processing of their personal information.

4.5With Your Consent

Where required by applicable law, Payformers will obtain your consent before sharing your personal information for purposes that are materially different from those described in this Privacy Policy.

Users may withdraw consent where permitted by applicable law, subject to any legal or contractual limitations.

4.6International Data Transfers

Certain third-party service providers engaged by Payformers may process personal information outside the Republic of the Philippines.

Where personal information is transferred internationally, Payformers will take reasonable steps to ensure that appropriate contractual, technical, and organizational safeguards are implemented so that personal information continues to receive a level of protection consistent with the Data Privacy Act of 2012 and other applicable laws.

4.7Business Partners and Integrated Services

To improve the Platform and provide additional functionality, Payformers may integrate with trusted third-party business partners.

Where a User chooses to use an integrated service, Payformers may share only the information reasonably necessary to enable that integration.

Examples may include:

  • Payment gateways;
  • Identity verification providers;
  • Mapping services;
  • Calendar integrations;
  • Messaging providers;
  • Analytics providers; and
  • Other services selected by Payformers from time to time.

Each third-party provider processes personal information in accordance with its own privacy practices and applicable legal obligations.

5.Data Retention

Payformers retains personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide Platform services, comply with applicable laws and regulations, resolve disputes, prevent fraud, enforce our Terms and Conditions, protect our legal rights, and satisfy legitimate business and operational requirements.

The length of time we retain personal information depends on the nature of the information, the purpose for which it was collected, and any applicable legal, regulatory, contractual, accounting, or operational requirements.

When personal information is no longer required for these purposes, Payformers will securely delete, anonymize, or otherwise dispose of the information using reasonable measures designed to prevent unauthorized access, use, disclosure, or recovery, unless continued retention is required or permitted by applicable law.

5.1Account Information

Account information may be retained for as long as a User maintains an active account on the Platform.

Where an account is closed or deleted, Payformers may retain certain account information where reasonably necessary to:

  • Comply with legal or regulatory obligations;
  • Prevent fraud or abuse;
  • Resolve disputes;
  • Enforce the Terms and Conditions;
  • Maintain security records; or
  • Protect the rights of Payformers or other Users.

5.2Booking and Transaction Records

Booking records may be retained after a booking has been completed or cancelled in order to:

  • Maintain transaction histories;
  • Process refunds or payouts;
  • Resolve disputes;
  • Investigate fraud;
  • Support customer service;
  • Comply with accounting, taxation, audit, and legal obligations; and
  • Protect the integrity of the Platform.

This may include:

  • Booking Requests;
  • Booking confirmations;
  • Booking status history;
  • Payment records;
  • Payout records;
  • Refund records;
  • Booking completion records;
  • Reviews and ratings associated with completed bookings; and
  • Other records reasonably necessary to administer Platform services.

5.3Identity Verification Information

Identity verification documents may be retained only for as long as reasonably necessary to:

  • Verify identity;
  • Prevent fraud;
  • Comply with legal obligations;
  • Investigate suspected unlawful activity; or
  • Resolve disputes relating to account ownership or Platform security.

Where legally permitted, verification documents that are no longer required will be securely deleted or anonymized.

5.4Communications

Communications submitted through the Platform, including Booking Chat messages, customer support requests, reports, complaints, appeals, and dispute submissions, may be retained for purposes including:

  • Customer support;
  • Fraud prevention;
  • Security investigations;
  • Dispute resolution;
  • Service improvement;
  • Legal compliance; and
  • Enforcement of the Terms and Conditions.

Although Booking Chat becomes read-only forty-eight (48) hours after the scheduled event, Payformers may retain chat records for a longer period where reasonably necessary for operational, legal, security, or regulatory purposes.

5.5Reviews and Ratings

Reviews and ratings may remain visible on the Platform after the completion of a booking to promote transparency and assist other Users in making informed booking decisions.

Where a review is removed because it violates the Terms and Conditions or applicable law, Payformers may retain an internal record of that review for fraud prevention, investigation, legal compliance, or audit purposes.

5.6Legal and Regulatory Retention

Certain personal information may be retained for longer periods where required or permitted by applicable law, including for purposes relating to:

  • Taxation;
  • Accounting;
  • Financial reporting;
  • Court proceedings;
  • Regulatory investigations;
  • Law enforcement requests;
  • Fraud prevention; or
  • Other legal obligations.

Where retention is no longer required, Payformers will securely dispose of the information using reasonable security measures.

5.7Secure Disposal

When personal information is no longer required for the purposes described in this Privacy Policy, Payformers will take reasonable steps to securely:

  • Delete;
  • Destroy;
  • Anonymize; or
  • Irreversibly de-identify

the information using methods appropriate to the nature and sensitivity of the personal information.

6.Your Privacy Rights

Subject to the Data Privacy Act of 2012 (Republic Act No. 10173) and other applicable laws, Payformers respects the privacy rights of all Users.

Depending on the circumstances and applicable law, you may exercise the following rights regarding your personal information.

6.1Right to Be Informed

You have the right to be informed about:

  • What personal information Payformers collects;
  • Why your personal information is collected;
  • How your information is processed;
  • How long it may be retained;
  • Who may receive your information; and
  • Your rights under applicable privacy laws.

This Privacy Policy is intended to help you understand these matters in a clear and transparent manner.

6.2Right of Access

You may request access to the personal information that Payformers holds about you.

Where permitted by applicable law, you may request information regarding:

  • The categories of personal information we process;
  • The purposes of processing;
  • The sources of the information;
  • The recipients or categories of recipients with whom information has been shared; and
  • Other information required by applicable law.

To protect your privacy, Payformers may require reasonable verification of your identity before providing access.

6.3Right to Correct

If your personal information is inaccurate, incomplete, outdated, or misleading, you may request that it be corrected or updated.

Certain information may also be updated directly through your Payformers account.

Payformers may request reasonable supporting documentation before processing certain correction requests.

6.4Right to Object

Where permitted by applicable law, you may object to the processing of your personal information.

However, Payformers may continue processing personal information where such processing is:

  • Required by law;
  • Necessary to fulfill contractual obligations;
  • Necessary for fraud prevention or Platform security;
  • Required to establish, exercise, or defend legal claims; or
  • Otherwise permitted under the Data Privacy Act of 2012.

6.5Right to Erasure or Blocking

Where applicable, you may request that Payformers delete, erase, anonymize, or block your personal information.

This right is subject to legal and contractual limitations.

Payformers may decline or postpone deletion where retention is reasonably necessary to:

  • Comply with legal obligations;
  • Complete pending bookings;
  • Process refunds or payouts;
  • Investigate fraud;
  • Resolve disputes;
  • Protect the rights of Payformers or other Users; or
  • Enforce the Terms and Conditions.

Closure of an account does not necessarily result in the immediate deletion of all personal information.

6.6Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Certain Platform services may no longer be available after consent is withdrawn where processing is necessary to provide those services.

6.7Right to Data Portability

Where applicable and technically feasible, you may request a copy of your personal information in a commonly used and machine-readable format, subject to applicable law.

6.8Right to Lodge a Complaint

If you believe that Payformers has violated your rights under the Data Privacy Act of 2012 or other applicable privacy laws, you may:

  • Contact Payformers through our official support channels;
  • Request that we review your concern; or
  • Lodge a complaint with the National Privacy Commission of the Philippines.

Payformers encourages Users to contact us first so that we may have the opportunity to investigate and resolve concerns promptly and fairly.

6.9How to Exercise Your Rights

Requests relating to personal information may be submitted through Payformers' official support channels.

To protect personal information and prevent unauthorized disclosure, Payformers may require reasonable verification of the requestor's identity before processing any request.

Payformers will respond to requests within the timeframes required by applicable law or within a reasonable period where no statutory deadline applies.

Certain requests may be declined where permitted or required by law, including where processing remains necessary to:

  • Comply with legal obligations;
  • Prevent fraud;
  • Protect other Users;
  • Resolve disputes;
  • Complete active bookings;
  • Enforce contractual obligations; or
  • Protect the legitimate rights and interests of Payformers.

7.Security of Personal Information

Payformers is committed to protecting the confidentiality, integrity, and availability of the personal information entrusted to us.

We implement reasonable administrative, organizational, physical, and technical safeguards designed to protect personal information against unauthorized or unlawful access, collection, use, disclosure, alteration, destruction, loss, misuse, or other unauthorized processing.

While no method of electronic transmission or storage can guarantee absolute security, Payformers continually reviews and improves its security practices to reduce risks and protect User information.

7.1Administrative Safeguards

Payformers implements administrative measures designed to promote responsible handling of personal information.

These measures may include:

  • Privacy and security policies;
  • Internal access controls;
  • Employee and contractor confidentiality obligations;
  • Security awareness and privacy training;
  • Procedures for handling privacy requests;
  • Incident response procedures; and
  • Regular review of security and privacy practices.

Access to personal information is limited only to personnel, contractors, or service providers who require access to perform legitimate business functions.

7.2Technical Safeguards

Payformers uses appropriate technical measures to protect personal information, which may include:

  • Encryption of sensitive information where appropriate;
  • Secure password hashing and authentication mechanisms;
  • Multi-factor authentication or one-time password (OTP) verification where implemented;
  • Secure communication protocols;
  • Role-based access controls;
  • Activity logging and monitoring;
  • Fraud detection systems;
  • Malware protection;
  • Firewalls and network security controls;
  • Vulnerability monitoring; and
  • Periodic security improvements.

Sensitive payment credentials processed directly by authorized payment providers are not stored by Payformers.

7.3Physical Safeguards

Where applicable, Payformers and its service providers implement reasonable physical safeguards designed to protect systems and infrastructure that store or process personal information.

Such safeguards may include:

  • Controlled physical access to facilities;
  • Secure storage of equipment;
  • Visitor management procedures;
  • Environmental protections; and
  • Other reasonable physical security measures.

7.4User Responsibilities

Security is a shared responsibility.

Users are responsible for helping protect their own accounts by:

  • Maintaining the confidentiality of their login credentials;
  • Choosing strong passwords;
  • Not sharing passwords or one-time passwords (OTPs) with others;
  • Keeping their contact information up to date;
  • Logging out of shared devices when appropriate; and
  • Promptly notifying Payformers if they suspect unauthorized access, account compromise, or other security incidents.

Users remain responsible for activities performed through their account unless unauthorized use results from Payformers' failure to implement reasonable security measures.

7.5Security Incidents

If Payformers becomes aware of a security incident involving personal information, we will investigate the incident and take reasonable steps to:

  • Contain the incident;
  • Assess potential risks;
  • Protect affected Users;
  • Restore the security of our systems; and
  • Comply with applicable legal and regulatory obligations.

Where required by applicable law, including the Data Privacy Act of 2012 and applicable regulations of the National Privacy Commission, Payformers will notify affected Users and the appropriate authorities within the required timeframes.

7.6No Absolute Security Guarantee

Although Payformers takes reasonable measures to protect personal information, no electronic system, network, software, or method of data transmission or storage can be guaranteed to be completely secure.

Accordingly, Payformers cannot guarantee that unauthorized access, cyberattacks, security breaches, or other unforeseen events will never occur.

Users acknowledge these inherent risks when using online services.

Nothing in this section limits Payformers' responsibility to implement reasonable security measures as required by applicable law.

8.Cookies and Similar Technologies

Payformers may use cookies, mobile identifiers, software development kits (SDKs), analytics tools, and other similar technologies to improve the performance, functionality, security, and user experience of the Platform.

These technologies help us understand how the Platform is used, remember User preferences, maintain secure sessions, and deliver essential Platform features.

8.1Types of Technologies We Use

Depending on the Platform and the device you use, Payformers may utilize:

  • Cookies;
  • Mobile device identifiers;
  • Local storage technologies;
  • Session identifiers;
  • Analytics technologies;
  • Software Development Kits (SDKs);
  • Performance monitoring tools; and
  • Other similar technologies necessary for Platform operations.

These technologies may be provided by Payformers or trusted third-party service providers acting on our behalf.

8.2How We Use These Technologies

We may use these technologies to:

  • Maintain secure login sessions;
  • Authenticate Users;
  • Remember account and preference settings;
  • Improve Platform functionality;
  • Analyze Platform performance and usage;
  • Detect fraud and suspicious activity;
  • Improve security;
  • Troubleshoot technical issues;
  • Measure the effectiveness of Platform features; and
  • Improve the overall User experience.

Where reasonably practicable, analytics information is aggregated, anonymized, or de-identified before being used for product improvement.

8.3Managing Cookies

Most web browsers allow Users to manage, disable, or delete cookies through their browser settings.

Similarly, mobile devices may provide options for managing device identifiers, tracking permissions, or analytics preferences.

Please note that disabling certain cookies or similar technologies may affect the functionality, performance, or availability of certain Platform features.

Some essential cookies or technologies are necessary for the proper operation and security of the Platform and cannot be disabled while using certain services.

8.4Third-Party Technologies

Payformers may use trusted third-party technologies for purposes such as:

  • Analytics;
  • Performance monitoring;
  • Crash reporting;
  • Security monitoring;
  • Fraud detection; and
  • Other operational services necessary to maintain and improve the Platform.

These providers process information in accordance with their own privacy practices and applicable legal obligations.

Where required by applicable law, Payformers will obtain any necessary consent before enabling optional tracking technologies.

9.Changes to this Privacy Policy

Payformers may update, amend, or revise this Privacy Policy from time to time to reflect changes in:

  • The Platform and its features;
  • Applicable laws and regulations;
  • Guidance issued by the National Privacy Commission or other competent authorities;
  • Security practices;
  • Business operations;
  • Technology providers;
  • Payment systems; or
  • Other operational or legal requirements.

When changes are made, Payformers will publish the updated Privacy Policy on the Platform and revise the effective date where appropriate.

Where required by applicable law or where changes materially affect the processing of personal information, Payformers will provide Users with appropriate notice through the Platform, email, or other reasonable communication channels before the updated Privacy Policy takes effect.

Material changes may include, among others:

  • New categories of personal information collected;
  • New purposes for processing personal information;
  • Significant changes to how information is shared;
  • Changes affecting Users' privacy rights;
  • Major security or operational changes relating to personal information; or
  • Other significant modifications required by applicable law.

Users are encouraged to review this Privacy Policy periodically to remain informed about how Payformers protects and processes personal information.

Continued access to or use of the Platform after the effective date of an updated Privacy Policy constitutes acknowledgment of the revised Privacy Policy, unless applicable law requires additional consent.

Where additional consent is required by law before certain processing activities may continue, Payformers will obtain such consent before implementing those changes.

10.Contact Us

For questions, requests, or concerns regarding this Privacy Policy or your personal information, you may contact the Payformers Operations Team through the official support channels published on the Platform.

10.1National Privacy Commission

If you believe that Payformers has not adequately addressed your privacy concerns, or if you believe your rights under the Data Privacy Act of 2012 (Republic Act No. 10173) have been violated, you may lodge a complaint with the National Privacy Commission (NPC) of the Republic of the Philippines, without prejudice to any other rights or remedies available under applicable law.

Before submitting a complaint to the NPC, Payformers encourages Users to contact us first so that we may investigate the matter and attempt to resolve it promptly, fairly, and in good faith.

Effective Date

Effective Date: 26 August 2026

Last Updated: 26 August 2026

This Privacy Policy supersedes all previous versions relating to the processing of personal information by Payformers.

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